Privacy, Payment and Return Policies

Privacy & Security Policy:

Big Black Boots respects your privacy and confidentiality.

We believe we are compliant with the letter and intent of the EU General Data Protection Regulation (GDPR) - (EU) 2016/679. GDPR became effective on 25 May 2018. We will continue to revue our operation to ensure we remain compliant.

We do not sell or give our customers' data to anyone. We use your information only for purposes of filling your order. The minimum amount of information needed to fill your order will be provided to our custom bootmakers so they can make your boots then ship them or to our shippers so they can deliver your boots.

Unlike many "dot-com" sites we deal in boots and leather, not in confidential personal information. And... we have yet to send any mass mailings or mass emails to our customers... and probably won't.

Consent

When you fill in your order details then click the "Send" button, we take that as your consent to have Big Black Boots save that information in our database so we can process your order. We file that information in our database so we can assist you with future orders.

Credit card details are deleted and NOT kept on file once we have processed your order.

You can cancel your order before custom boots are started or before we ship stock boots. If you request, we will delete your data or specific items of data. Email your request to

Types of information we keep in our local database

• Name
• Shipping and Billing address
• Email address
• Phone number - in case we need to call you
  also needed on some shipping / customs documents
• Description of the items ordered including size, serial number
• Dates: order date, expected ship date, actual ship date
• Tracking number of shipment
• Notes and remarks about the order
• Price of goods, Cost of Shipping, Payment amount collected
• Credit Card Details: encrypted - deleted once sale completed
• Copies of email or postal correspondence

How long do we keep data?

We keep all order information on file to assist in follow-up orders or calls to replace boots which may have gone missing. Our database contains order information back to 1996.

If you would like the information we have on file about you and your orders to be deleted, please email us. We will delete your information and email you an acknowledgment. Of course, this reduces our ability to assist you with follow-on orders.

Note that credit card information is NOT kept on file once we have processed your order.

Instead of deleting all of your data, we can delete only certain information such as address or phone number if that's what you prefer.

Other security information

Our entire website is encrypted using 256-bit SSL secure connections to our server. Our web site uses secure order forms encrypted to the highest level of security available for web transactions. Our SSL public key certificate (security key) is provided by Starfield Secure Certificate Authority - G2.

Data collected from order forms on our website is transmitted to our local databases using encrypted transmission.

We do not track your use of our website or what pages you visited. We do keep aggregate data on the number of visitors who see each page and aggregate counts of visitors by country which is displayed at the bottom of our front page.

Sensitive information stored on our computer systems is encrypted.

When discarded, paper documents which may have information about our customers are shredded. Our entire operation is paperless... so few paper documents beyond customs forms and shipping labels are produced.

When we replace computer hard drives which may contain information about our customers, we physically destroy the old hard drives to ensure that information does not fall into the wrong hands. We do this whether the hard disks are inoperative or operative.

Old backup drives are destroyed when they reach the end of their working life.

Thank you for your trust.

In business since 1985 and on the internet right from the start! --- BIG BLACK BOOTS.

Payment Policy:

We expect payment for custom made boots when the bootmaker starts the boots. So we'll process the credit card charge at that time or expect PayPal payment before the bootmaker starts a custom pair.

For stock boots we process the charge when the boots are shipped. If we don't have your boots in our stock and need to have them shipped directly from Wesco, Dehner or Cosmas, we process the charge when we place your order with the factory.

If you elect to use PayPal, we will send you a PayPal invoice once we have reviewed your order and have sent you an order confirmation email. BIG BLACK BOOTS is a Verified PayPal merchant and we take international payments. The PayPal invoice we send you fills out all the order information for you once you log in to your PayPal account.

If you elect to pay using a credit card, your card will be charged the full amount when we ship you your order or your order is submitted to the factory for custom build or order fulfillment. You can provide credit card information on the secure order form or you can use any of the methods below to get that information to us.

You can send credit card information on our secure order forms or, if you need to update or change that information, we have a secure form to send updated credit card information. This is the most secure method... we recommend it.

You can also send credit card information to us by email to:

or you can mail the information or a check to us at:

Big Black Boots
7122 Cather Court
San Diego, CA 92122
USA

We accept US Dollar money orders or cashier's checks. We will accept personal checks, but will wait until your check has cleared before processing your order.

Return / Cancellation Policy:

Stock Orders:

Stock boot orders may be subject to a 10% restocking or cancellation charge. Please review your order confirmation to be sure you have ordered the correct size and configuration. It is very important that you follow our instructions to get an accurate measurement of your feet and calf.

If you are a "difficult fit" and have always had a hard time getting footwear which fits correctly, then you probably shouldn't order stock boots without trying them on.

Custom Made Orders

Custom boots will be custom made to your size and specifications. Please be sure that these boots will fit you correctly. We provide detailed information on our web site on measuring your feet and we explain how each type of boot fits relative to your US men's size. We normally do not take custom boots back in return if they don't fit. Of course, we stand by the boot warranty and will replace or repair any boots with manufacturing defects.

If you have feet which are difficult to fit or if you are not confident about the sizing process we can put you in touch with Wesco. Wesco can send you a measuring kit. Once you take detailed measurements and foot tracings Wesco will make your boots to measure for the normal retail price plus $60. Once you've had a pair of boots custom made to measure by Wesco you can order subsequent custom pairs from us at our lower prices.

This is because Wesco keeps your measurements on file along with their notes so they are always ready to make follow on pairs when their dealers send in an order.

We charge nothing extra for subsequent boot orders made to your measurements once they're on file. Follow-on pairs are priced the same as the custom boots shown on our web site.

Wesco may charge $30 to make changes to custom made orders after the first week or two of the building process. So please review this order confirmation to be sure everything is correct. Once an order is started, changes are not always possible. During the later part of the boot building process changes are not usually possible.

Wesco charges a $30 fee if orders are cancelled once the leather has been cut.

Please review your order confirmation to be sure all details are correct. It is important that you follow our instructions to get an accurate measurement of your feet and calf.

We have been making and selling custom boots since 1985. Our on-line store was the first internet boot store. Your satisfaction with a great pair of boots is our goal. Orders are processed manually by boot experts not automated systems. Please contact us if you have any questions about the boots:

Email questions or comments to